FAQs
1. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can see the full list of accepted payment methods during the checkout process.
2. What are your shipping times?
Free Shipping Delivery 7 - 15 Days. Tracking number and tracking link will be emailed to you after shipment. You can also find notifications about your shipping information on our order tracking page.
3. Do you offer international shipping?
Yes, we offer international shipping to many countries. During the checkout process, you can select your country from the dropdown menu to see the available shipping options and costs.
4. I did not receive the order confirmation, what should I do?
If you have purchased commodities from us, you will receive an order confirmation via Email within several minutes. If you did not receive the order confirmation, it may be due to the following reasons:
1. You may have entered an incorrect Email address.
2. Please check the spam folder, the order confirmation mail may be there.
If you have any questions about order confirmation, please don't worry, please contact us by service@petwithhome.com or Facebook, we will solve the problem for you.
5. How can I track my order?
Once your order has been shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the status and location of your package. Alternatively, you can log in to your account and visit the "Order History" section for order tracking.
6. I placed an order. Can I add an item?
The order is processed soon after placement, so the best solution for you is to place a new order for the additional item.Then orders will be shipped together unless the former orders have been shipped.
7. I placed an order, can I change the shipping address?
Yes, contact us at service@petwithhome.com to make any changes to your shipping details. Please note that you ca not change the shipping address after orders have been shipped.
8. How do I cancel an order?
It depends.For any unpaid orders,you just need to simply log into your account, go to “My Orders” and cancel the unnecessary orders by clicking the “Cancel Order” button.But for paid orders,you can only cancel it before the order status changes to “Processing.”
Please email us if you have any urgent changes,we will make arrangements as soon as possible.
9. What is your return policy?
If you're not completely satisfied with your purchase, you can return it without any questions asked. Your satisfaction is our priority.
10. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you in resolving the issue, either by arranging a replacement or issuing a refund.
11. How can I contact customer support?
You can contact our customer support team through our Contact Us page. Our support team is available during our business hours to assist you with any questions or concerns.
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can see the full list of accepted payment methods during the checkout process.
2. What are your shipping times?
Free Shipping Delivery 7 - 15 Days. Tracking number and tracking link will be emailed to you after shipment. You can also find notifications about your shipping information on our order tracking page.
3. Do you offer international shipping?
Yes, we offer international shipping to many countries. During the checkout process, you can select your country from the dropdown menu to see the available shipping options and costs.
4. I did not receive the order confirmation, what should I do?
If you have purchased commodities from us, you will receive an order confirmation via Email within several minutes. If you did not receive the order confirmation, it may be due to the following reasons:
1. You may have entered an incorrect Email address.
2. Please check the spam folder, the order confirmation mail may be there.
If you have any questions about order confirmation, please don't worry, please contact us by service@petwithhome.com or Facebook, we will solve the problem for you.
5. How can I track my order?
Once your order has been shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the status and location of your package. Alternatively, you can log in to your account and visit the "Order History" section for order tracking.
6. I placed an order. Can I add an item?
The order is processed soon after placement, so the best solution for you is to place a new order for the additional item.Then orders will be shipped together unless the former orders have been shipped.
7. I placed an order, can I change the shipping address?
Yes, contact us at service@petwithhome.com to make any changes to your shipping details. Please note that you ca not change the shipping address after orders have been shipped.
8. How do I cancel an order?
It depends.For any unpaid orders,you just need to simply log into your account, go to “My Orders” and cancel the unnecessary orders by clicking the “Cancel Order” button.But for paid orders,you can only cancel it before the order status changes to “Processing.”
Please email us if you have any urgent changes,we will make arrangements as soon as possible.
9. What is your return policy?
If you're not completely satisfied with your purchase, you can return it without any questions asked. Your satisfaction is our priority.
10. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you in resolving the issue, either by arranging a replacement or issuing a refund.
11. How can I contact customer support?
You can contact our customer support team through our Contact Us page. Our support team is available during our business hours to assist you with any questions or concerns.
