We accept major credit and debit cards, including:
1. Visa, MasterCard, American Express, Discover, JCB, Diners Club
2. PayPal
3. Apple Pay and Google Pay

To place an order:
Browse our website and select the products you wish to purchase.
Add items to your shopping cart.
Go to the checkout page and enter your shipping information.
Choose your payment method and complete the transaction.
After the transaction is completed, you will receive an order confirmation email.

No, you can shop as a guest. However, creating an account with us offers benefits such as faster checkout, order tracking, and access to exclusive promotions.

Yes, absolutely! We take your privacy and security seriously. Our website uses encryption technology to ensure that your personal and payment information is kept secure during transactions.

We value your privacy and will never share your personal information with third parties without your consent. For more details, check out our Privacy Policy.

If you've made a purchase with us, you should receive an order confirmation by email within a few minutes. If you haven't received the confirmation, here are some possible reasons:

1.) You may have entered the wrong email address.
2.) Please check your spam folder. The confirmation may be there.
3.) The order process may not have been completed correctly.

Yes! We frequently run promotions, discounts, and special sales events. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.

We offer custom pet name tag options. Please select this option (otherwise, the dog tag will not be produced), then enter the text you want to customize, choose your preferred color, and add it to your shopping cart along with your pet planter. Complete the checkout, and we will immediately produce it for you.

The planters are made of high-density polymer material PVC, which is more environmentally friendly than wood and does not require tree felling. They are sturdy, moisture-proof, and sun-proof, suitable for various scenarios and environments.

Yes, you can. This planter is made of high-quality PVC and waterproof material, which will not rot or become brittle with time or be damaged by long-term rainfall or humidity. The durability and versatility of PVC allow the planter to be used indoors or outdoors.

For ease of transportation, the planters are packaged separately and require self-assembly. However, this process is very simple, and we will provide you with installation tutorials and videos.

Free Shipping 7 - 14 Days. Tracking number and tracking link will be emailed to you after shipment. You can also find notifications about your shipping information on our order tracking page.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
If you have an account with us, you can also log in to view your order history and track current orders.

If you have a new address, please let us know as soon as possible so we can update the shipping address before dispatch. If the product has already been shipped, unfortunately, the address change will no longer be possible.

We sincerely apologize for this inconvenience! Please contact us at Service@petwithhome.com, and we’ll resolve the issue as quickly as possible.

If you are dissatisfied with our products for any reason, we will give you full refund. Please contact us via email service@petwithhome.com.

If you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you in resolving the issue, either by arranging a replacement or issuing a refund.

Once an order is placed and payment is processed, we aim to ship it as soon as possible. If you need to make changes or cancel, please contact us immediately. We’ll do our best to accommodate your request before the order ships.

We’ll begin processing your order within 24 hours of receiving it. If you need to cancel, please reach out to us at service@petwithhome.com within 24 hours of placing your order. We'll do our best to accommodate your request. But note that cancellations are not possible if production has started or the order has shipped.